Our People

At Cinderella we carefully select, train and mentor our employees, ensuring they have the skills and aptitude to do their job to the high standard we expect of them.

When selecting and training our employees, we look for people who will fit the Cinderella Team Values below:

  • Firstly, we work safely as a team; protecting the welfare of each other, our customers and members of the public
  • We take pride in ourselves and in the quality of our work
  • We pay attention to the detail and work as a team to deliver consistently high standards
  • We work efficiently and flexibly to fulfil each customers unique requirements
  • Complaints are opportunities to improve. We don't avoid problems; if we make a mistake we admit it, then fix it
  • We are trustworthy and act with integrity

Training our Employees

All new employees to the business are taken through a Company Induction, which emphasises the standards we expect from them, and the rules for working safely. This induction takes all employees through:

  • What a good job looks like
  • Working Safely
  • Working with Cleaning Chemicals
  • Manual Handling
  • First Aid
  • Fire Safety
  • Equal Opportunity Policy
  • Driving Company Vehicles
  • Protecting Yourself from Infection at Work
  • Using Equipment
  • Work at heights, and use of ladders or footstools
  • Reporting of Accidents and Incidents
  • Risk Assessments and Method Statements
  • Bullying & Harassment Policy

Specialised employees, such as Window Cleaners, Grounds Maintenance and Administration, receive additional induction training about the equipment they use and the tasks that they will perform.

Our training does not stop after Company Induction. Employees are trained to do their job by a Supervisor or an experienced employee, until they are competent in those tasks. Training records are kept, and new employees working practices regularly checked.

At Cinderella we commit to training and developing our existing employees as well as the new ones. Enthusiastic and capable employees are encouraged to develop their skills and qualifications; for example we train carpet cleaners to become Woolsafe Certified, and encourage budding abseilers to take their IRATA qualification.

Keeping it Covered

We know that it is important to our customers to always get the work done to the same high standard, no matter if employees are on holiday or absent from work.

To ensure that we do not let our customers down, we have a pool of mobile and multi-skilled employees who are used to cover employees holiday and absence. To prevent employee absence becoming a problem Cinderella operates a stringent procedure for managing absence and lateness.

Employee Retention

We pride ourselves on being a great company to work for; in a recent employee survey 100% of employees responded that they felt Cinderella always valued them as an employee. 75% of those who responded said that they were always happy working for Cinderella, with the other 25% saying they were often happy working for Cinderella.

The difference shows in the commitment that our employees show by doing a good job for each and every one of our Customer's.

All Things Being Equal

Cinderella is an Equal Opportunities employer. All employees are informed of our Equal Opportunities Policy at induction; this policy states that we will:

  • Advertise without discrimination
  • Recruit solely on merit
  • Treat all applications in confidence
  • Ensure equal opportunity in the recruitment and selection process
  • Ensure that all recruitment and selection procedures are fair
  • Provide constructive feedback to unsuccessful candidates where requested
  • Investigate and respond to any complaints about the recruitment process
  • Treat all of our employees fairly whatever their race, nationality, sex, disability status, sexual orientation, political or religious beliefs.
  • All employees of Cinderella are expected to respect and act in accordance with this policy, failure to do so could lead to disciplinary action.
  • Cinderella employees are expected not to victimise any individual who has made allegations or complaint about unfair treatment.

If you would like to receive a copy of our Equal Opportunities Policy please contact us using our Contact Form or call us our office on 0114 2611333.

Employers & Public Liability

Although we strive to ensure that accidents do not happen in the first place, we carry:

  • Employers Liability Insurance up to the value of £10,000,000
  • Public Liability up to £5,000,000.

A summary of our policy is available from our Client Area.

If you would like to receive a summary of our Employers and Public Liability insurance please contact us using our Contact Form or call us our office on 0114 2611333.

Working for Cinderella

If you are interested in working for Cinderella please contact our office on 0114 2611333 to talk to someone about what vacancies are available.